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Your LiveSmart customer journey

Friends for Life.
Water care that stays personal.

From the first conversation to the years after installation, LiveSmart builds the relationship around your water, your home and the people who use it.

Start with a free water test I already have a system

Every step, together

A clear path.
A lasting relationship.

You do not need to choose equipment before talking to us. We start with what you want to improve, then make the plan clear at each step.

  1. Listen & test

    Start with your water.

    Tell us what you notice at the tap, how your household uses water and what you would like to improve. We review the supply and test at the home; separate laboratory work is explained when it is needed.

  2. Design & size

    Build the plan around you.

    We match treatment stages, capacity and flow to the findings, your household and the available space. You receive a clear proposal covering the equipment, installation and agreed care.

  3. Install & explain

    Feel comfortable with your system.

    We install and commission the agreed system, record the setup and walk you through everyday use, shutoffs, maintenance and the next service steps.

  4. Follow up personally

    Keep the conversation going.

    After installation, we check how the water and equipment are working for you, answer questions and help with adjustments or service needs. Your follow-up arrangements are agreed with you.

  5. Care for the years ahead

    Keep your water story together.

    Your Water Passport brings water results, equipment details and service history together. We help plan filter changes and ongoing care as the system, household and water needs change.

My Water Passport

Your home’s water story.
In one place.

Keep the information that matters to future care: water results, installed equipment, commissioning details and service history. Ask us about setting up or accessing your home’s Passport.

Explore My Water Passport

Know what happens next.

We discuss the maintenance schedule, replacement filters, service arrangements and how to reach us. The written proposal and applicable warranty set out what is included and any charges for future work.

Already own equipment? Tell us what you have. We can discuss service, replacement filters and whether a change to the setup makes sense.

Talk with us about care ↗

Friends for Life in your Water Passport

Good water.
A connection worth sharing.

Use your existing Water Passport account to find your personal referral code and follow your referrals. Friends for Life is part of your ongoing relationship with LiveSmart. Reward options and program terms are being prepared.

Open Friends for Life Help with my account

Start with your water

Your water journey
starts with a conversation.

Tell us where you are, what you’re noticing and what space you have. We’ll help you understand the next step.

Book a free water test Call 778-477-6660
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