Effective date: July 15, 2026

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LiveSmart Home Services Ltd. and Neighbourhood Home Protection Ltd. respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, submit a form, contact us, request an appointment, or use our services.

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Information We Collect

We may collect personal information including your name, address, telephone number, email address, service location, water source, water-quality concerns, appointment details, equipment information, purchase and service history, and information you voluntarily provide through our website, advertisements, telephone calls, text messages, emails, or in-person interactions.

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How We Use Your Information

We may use your information to:

• Respond to questions and service requests

• Schedule appointments, consultations, installations, and service visits

• Provide quotes, products, services, reminders, and customer support

• Contact you by telephone, text message, or email regarding your inquiry

• Maintain customer and equipment-service records

• Improve our website, advertising, products, and services

• Meet legal, regulatory, accounting, financing, and warranty requirements

 

 

Sharing of Information

We do not sell personal information. We may share information with service providers that help us operate our business, including website, advertising, customer-management, communications, scheduling, payment, financing, installation, and technical-support providers. We may also disclose information when required or permitted by law.

 

Consent and Marketing Communications

By submitting information or requesting contact, you consent to being contacted about your inquiry, appointment, or requested services. Promotional emails or text messages will only be sent where permitted by law. You may withdraw consent to promotional communications by using an unsubscribe option or contacting us.

 

Protection and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. We retain information only for as long as reasonably necessary for the purposes described in this policy or as required by law.

 

Access and Corrections

You may request access to your personal information or ask us to correct inaccurate information, subject to applicable legal restrictions.

 

Cookies and Online Advertising

Our website and advertising platforms may use cookies, pixels, analytics, and similar technologies to understand website activity, measure advertising performance, and improve our services. You may adjust cookie settings through your browser or device.

 

Contact Us

For privacy questions, access requests, corrections, or withdrawal of consent, contact:

LiveSmart Home Services Ltd. / Neighbourhood Home Protection Ltd.
Email: info@livesmartcanada.com
Telephone: 1-888-505-5772
Website: www.livesmartcanada.com